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Policy and Instructions

Policy and Instructions



We understand that sometimes when you buy something online, it might have been impulsive, and you might change your mind soon after. That’s cool, we can refund the purchase price or exchange for other products, but our “fair go” policy below always applies.

Any refunds or exchanges are subject to the following conditions:

  • Products must be returned within 30 days of purchase, and with the original receipt relating to that purchase.
  • The returned parcel must include your name and address.
  • Obviously you must not have used the product, we have an eagle eye that can detect any surfboard wax or salt/sand. Keep it real!
  • We can only refund you using the original payment method (excluding delivery charges), once we have received the returned item back and confirmed that it meets the conditions above.
  • Any costs associated with returning the item to us will rest with you, unless we are at fault in some way. We are nice folk!
  • If we agree the product you are returning is faulty or damaged in line with our Warranty conditions, then we will refund you the cost of shipping separately, except where you’re returning other items listed on your invoice in the same parcel as a deemed faulty item.

FAULTY RETURNS of NEW ITEMS

If the new item is shipped to you damaged/faulty, isn’t what we said it was, or is significantly different from the online representation, then we will either:

  • Give you a replacement product, or
  • Refund the purchase price and any delivery charges

For either of these to happen, your product must be shipped back to us within 30 days and include a proof of purchase.

RETURN INSTRUCTIONS FOR ONLINE PURCHASES

Any products purchased from www.projectblank.com.au can be exchanged by return post in Australia, with our “fair go” rules in mind.

If you wish to return or exchange an item via post, please call, webchat or email our customer service team during the hours of 9:30am to 4:30pm AEST Monday to Friday (excluding public holidays) on the below:

Please provide our crew with the following info so we can do whatever we need to do to keep you smiling;

  • Your name and postal address
  • Date your order was placed
Photos of the issue, if you can, and give us a description of the problem that’s causing you grief. We are here to help!

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