FAQs
Where are your products manufactured?
At Project Blank, we are committed to the highest ethical standards and legal compliance in every aspect of our business and product supply chain.
Our chosen manufacturing partners are based in Taiwan and have a strong focus on their environmental impact, sustainability, and workers rights. For more information about our manufacturing partners, please reach out to customerservice@projectblank.com.au.
When will my order be dispatched?
Generally, if your order is placed before 10am AEST, it will be dispatched the same day. If placed after 10am AEST, it will be dispatched the following business day. Any orders placed over the weekend will be dispatched the following Monday.
How do I return an item for a refund?
Please follow the returns portal here
Once you have followed the steps and your request is approved, you will get a confirmation email with the shipping guidelines. When it has been received into the warehouse, you will receive an email with the refund notification. Return postage costs are at the customers expense.
How do I exchange size?
Please follow the returns portal here.
Once you have followed the steps and your request is approved, you will get a confirmation email with the shipping guidelines. When it has been received into the warehouse, you will receive an email from our Customer Service team to confirm and place the order for the exchange. Return postage costs are at the customers expense.
When will a product be back in stock?
If your preferred size is unavailable, please select ‘notify me when available’ on the product page. We will reach out via email to let you know when the product is back in stock.
Can I return a product bought through one of your retailers?
If you have purchased from one of our third-party stockists, the return/exchange needs to be placed via their return process.
My sign up code isn’t working
Only one discount code can be used per transaction (also applies to Gift Cards). The codes aren’t able to be stacked with another promotion.
I received a faulty/damaged item
If a product appears faulty or damaged, please send through an image along with your order number to our customer service team for investigation.