Frequently Asked questions
Where are your products manufactured?
At Project Blank, we are committed to the highest ethical standards and legal compliance in every aspect of our business and product supply chain.
Our chosen manufacturing partners have multiple manufacturing facilities that are based in Taiwan and China and have a strong focus on their environmental impact, sustainability, and workers' rights. For more information about our manufacturing partners, please reach out to customerservice@projectblank.com.au.
When will my order be dispatched?
Generally, if your order is placed before 10am AEST, it will be dispatched the same day. If placed after 10am AEST, it will be dispatched the following business day. Any orders placed over the weekend will be dispatched the following Monday.
How do I return an item for a refund?
To lodge your return, click below:
The following are required to qualify for a return / refund:
- Be within 30 days from the date of purchase (for all other non-warranty related items)
- Item/s must be in unused and re-sellable condition (for all other non-warranty related items)
- Item/s must be in the original packaging with all the tags intact (for all other non-warranty related items)
The following items cannot be returned / refunded:
- Women's bikinis and one pieces
- Gift cards
- Items in used and un-resellable condition (for all other non-warranty related items)
- Damaged or used items
How do I exchange an item I purchased (ex. wrong size)?
To lodge your return, click below:
All items returned for exchange must be returned in the original and unused condition with tags attached. Please ensure all returned items are free from marks, stains and rips as they may not be accepted for exchange if received damaged.
Please do not send us items for exchange until our customer service team has advised you to do so and provide you with instructions on how to proceed with the exchange.
Please note that return postage costs are at the customer's expense.
When will a product be back in stock?
If your preferred size is unavailable, please select ‘notify me when available’ on the product page. We will reach out via email to let you know when the product is back in stock.
Can I return a product bought through one of your retailers?
If you have purchased from one of our third-party stockists, the return/exchange needs to be placed via their return process.
I received a faulty/damaged item
If a product appears faulty or damaged, please send through an image along with your order number to our customer service team for investigation.
