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Return Policy

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase (for all other non-warranty related items)
  • In unused and resellable condition (for all other non-warranty related items)
  • In the original packaging with all the tags intact (for all other non-warranty related items)
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards 
  • In unused and resellable condition (for all other non-warranty related items)
  • Discounted items (if applicable)
  • Damaged or used items 

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

If a size exchange is required we recommend placing a new order online and returning your original item(s) for refund to avoid exchange sizes selling out.

  • All items returned for refund must be returned in the original condition with tags attached (unless faulty). Please ensure all returned items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

Warranty’s

For all warranty related claims please use the warranty page found at https://projectblank.com.au/pages/returns or send us an email customerservice@projectblank.com.au

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

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