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Return Policy

Returns & Exchange Policy

Order Cancellations / Changes

Due to our automated order processing and logistic processes, we are unable to process requests for order cancellations or returns on Orders placed on weekends. In such cases, the orders will be dispatched automatically by our logistics provider first thing on Monday (next business day). You will therefore receive the order and our customer service team will not be able to intervene to stop delivery of these orders.

Exchanges

How to exchange an item?

If a size exchange is required, we recommend placing a new order online and returning your original item(s) for refund to avoid exchange sizes selling out.

Please send an email to customerservice@projectblank.com.au that includes the following information:

Subject: Exchange Request - Order Number XXXXXXXXXX

Message Body:

Order Number
Reason for the request for exchange for the item/s

Our customer service team will advise the next step via email once an initial assessment of your request for exchange has been completed.

All items returned for exchange must be returned in the original and unused condition with tags attached. Please ensure all returned items are free from marks, stains and rips as they may not be accepted for exchange if received damaged.

Please do not send us items for exchange until our customer service team has advised you to do so and provide you with instructions on how to proceed with the exchange.

Please note that return postage costs are at the customer's expense.

The following items cannot be exchanged:

1. Gift cards
2. In unused and resellable condition
3. Damaged or used items. For items received damage, please refer to our returns policy.

Items Received with Damage / Faulty Item Received

If you received a damaged or faulty item, please let us know within 7 days of the date of delivery.

Please send an email to customerservice@projectblank.com.au that includes the following information:

Subject: Damaged / Faulty Item Received - Order Number XXXXXXXXXX

Body:

Order Number
Description of the damage / fault / issue
Photos of the damage / fault / issue

Our customer service team will advise the next step via email once an initial assessment of your request has been completed.

Please do not send us items for replacement until our customer service team has advised you to do so and provide you with instructions on how to proceed.

Returns

How do I return an item for a refund?

Please send an email to customerservice@projectblank.com.au that includes the following information:

Subject: Return / Refund - Order Number XXXXXXXXXX

Body:

Order Number
Reason for the return / request for refund

Our customer service team will advise the next step via email once an initial assessment of your request has been completed.

The following are required to qualify for a return / refund:

1. Be within 30 days from the date of purchase (for all other non-warranty related items)

2. Item/s must be in unused and re-sellable condition (for all other non-warranty related items)

3. Item/s must be in the original packaging with all the tags intact (for all other non-warranty related items)

The following items cannot be returned / refunded:

1. Gift cards

2. Items in unused and re-sellable condition (for all other non-warranty related items)

3. Damaged or used items

Return Charge

There will be a return charge of $12.50 per request / return.

Warranty Claims

For warranty information, please refer to our warranty page here: https://projectblank.com.au/pages/returns

Questions?

If you have any queries regarding return, exchange or refund, please reach out to us at customerservice@projectblank.com.au

warranty information, please refer to our warranty page here: https://projectblank.com.

If you have any queries regarding return or refund, reach out to us.

Send your rubber to:
c/o Project Blank, 33 Macbeth Street, Braeside, Victoria, 3195
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