Order Cancellations / Changes

Due to our automated order processing and logistic processes, we are unable to process requests for order cancellations or returns on Orders placed on weekends. In such cases, the orders will be dispatched automatically by our logistics provider first thing on Monday (next business day). You will therefore receive the order and our customer service team will not be able to intervene to stop delivery of these orders.

Sale Items

From time to time we might run promotions that have different return conditions.

Please choose carefully as sale items cannot be returned for refund, exchange or store credit, unless faulty. For faulty items, we will either offer a replacement or refund. 

Returns

How do I return an item for a refund?

To lodge your return, click below. Returns processing via Refundid is available to Australian customers only.

The following are required to qualify for a return / refund:

1. Be within 30 days from the date of purchase (for all other non-warranty related items)

2. Item/s must be in unused and re-sellable condition (for all other non-warranty related items)

3. Item/s must be in the original packaging with all the tags and hygiene stickers intact (for all other non-warranty related items)

The following items cannot be returned / refunded:

1. Women's bikinis and one pieces.

2. Gift cards

3. Items in Used and un-resellable condition (for all other non-warranty related items)

4. Damaged or used items

5. Sale items

Return Charge

There will be a return charge of $14.50 per request / return.

Warranty Claims

For warranty information, please refer to our warranty page here: https://projectblank.com.au/pages/returns

Questions?

If you have any queries regarding return, exchange or refund, please reach out to us at customerservice@projectblank.com.au